Museum Assistant role description
Part time (10 – 16 hours per week), with flexible working to include alternate Saturdays (and alternate Sundays from April to September). National Minimum Wage.
Why you should join us
There has never been a better time to join our small but exciting Museum. With several regional, national and international awards under our belts, we’ve just secured Heritage Lottery funding for an expansion and redevelopment project, titled “A Right Good Yarn”. As Museum Assistant, you’ll play an important role within this project as we expand our exhibition, retail and catering space whilst improving the visitor experience in our Cottages, Chapel and Frame Workshops.
About the Museum
The Framework Knitters Museum in Ruddington tells the story of framework knitting – a craft that was invented and developed in Nottinghamshire and formed the foundation of the Nottingham Lace industry. Our Grade II listed site and its collections are used to increase understanding of this important heritage. Varied learning programmes are provided for schools and community groups, and placement opportunities are created for heritage and textile students. The traditional skills of framework knitting are preserved through workshops for students and volunteers.
You can find out more about the museum and what we do by browsing our website, www.frameworkknittersmuseum.org.uk.
What’s involved in the role?
Volunteer & intern (work placement) coordination
We have a committed and talented team of volunteers and we always welcome new members and new ideas. You’ll be at the centre of our team – recruiting, supervising and coordinating the work of the Museum’s volunteers and work placement interns.
Our volunteers come to enjoy themselves and learn new skills. You’ll support them to develop and find new ways to share their skills. You’ll actively seek innovative opportunities to involve volunteers in our work, and that of the rest of the team, sharing internal and external best practice and learning.
On a day to day basis, you’ll also support our volunteers to run our retail and catering offer, providing a unique collection of products and supporting the sustainability of the Museum.
Effective communication with our volunteers is key to the smooth running of the Museum. You’ll be responsible for coordinating and producing content to be communicated to different volunteer teams via channels including social media and email.
You’ll also assist in the recruitment of volunteers and interns as requested by the Museum Manager, making sure the successful candidates meet the agreed role profiles and following appropriate HR recruitment procedures.
In addition, you’ll help with developing and coordinating the Museum’s work experience programme with local schools, colleges and universities, helping us provide a high quality, cross-departmental learning experience.
Visitor liaison duties
You’ll be responsible for providing a warm welcome to our visitors, assisting with orientation and providing information about our site, events and facilities to help all our visitors have a great experience.
Specific tasks will include:
- Providing a warm, friendly welcome to all visitors as the public face of the Museum and our work.
- Sharing the story of our textile heritage with visitors of all ages and from all over the world, encouraging them to make connections with their own family histories.
- Being ready to respond to visitors who have their own stories of textile heritage, and finding ways to help them have a visit which means something to them.
- Working within the Museum team to maintain a happy and safe working environment for everyone.
This role will suit people who have an enthusiastic and friendly manner, enjoy meeting people and operating as part of a team, and who are keen to learn.
Knowledge, skills & experience needed
- Literacy and numeracy.
- Excellent customer service standards.
- Relevant experience of working in face-to-face customer service situations.
- Ability to work alongside volunteers. An understanding of volunteer management and a willingness to learn about relevant legislation.
- Good team working skills, with experience in building and organizing a diverse team.
- Flexibility and adaptability.
- Good people skills, enabling good working relationships with those in your team and across the property.
- Knowledge of different access requirements and how to assist visitors.
- Organisational skills and good attention to detail.
- Basic knowledge of Health & Safety compliance requirements as appropriate.
- Ability to learn till and stock control systems and procedures.
- Interest in developing product knowledge.
- Ability to follow guidelines, and promote and present products to specified standards.
- Knowledge of IT systems including MS Office Suite and Google Suite.
- Good knowledge of web technology (WordPress) and social media management.
For an informal chat about the role, please email or phone the Museum Manager, Jim Grevatte, on 0115 9846914 or at email@example.com.
To apply, please email your CV and a two page A4 covering letter to firstname.lastname@example.org by 5pm on Thursday 31st January 2019.